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Frequently Asked Questions

Can you clean leather?

Yes, leather cleaning takes approximately 2 weeks and we use leather specialty cleaners for this process.

Can anything protect ties from staining?

We recommend that all men’s ties are treated with a stain/water repellent, like scotch guard for greatest protection.

When a care label describes a cleaning process which includes "except for trim" how should the garment be cleaned?

Unless the care label describes what must be done with trim, the label does not meet the legal requirements for garment care labels and should not be purchased, or if purchased and worn should be returned to the retailer. At times trim can be removed, for additional cost, and then reassembled. The cleaners might ask the customer for a release recognizing possible problems in cleaning.

Can I remove the care label from my clothing?

The care label is provided so that both the customer and the cleaner have reasonable guidance regarding care and cleaning methods. Some cleaners decline cleaning garments when care labels are removed, others require a consent form before proceeding with cleaning.

How often should I have my feather pillows cleaned?

Proper caring for feather pillows depend on several factors. How often they are used, whether a protective cover or covers are used, if there is excessive perspiration causing stain and odor on the pillow? Generally an annual feather pillow cleaning is recommenced for pillows in regular use.

What are stains?

Stains are generally of two types. One type is caused by water based substances like food and body fluids, while other is caused by oil based substances. Inks can fall in to both categories. Those that are wet side, water removable and those that are dry side, solvent removable. Specialized chemicals are used to accelerate the freeing’ of certain stains and these chemicals are generally specific to wet side and specific to dry side spotting and cleaning. Extreme care should be used in applying chemicals to fabrics. Always used a test area which is inconspicuous to see if color change will occur before proceeding to the stain area.

Should I attempt stain removal at home?

There are several home remedy stain removals on the market, and there are home remedies formulas which have passed down from generation to generation. Without knowledge of the strength and type of fibers, color fastness, exact nature of the stain, home remedies can place your garment at risk for effective stain removal and for fabric damage. If you have a problem with a stain and want to do it at home call your dry cleaner for advise. Stains should be removed as soon as possible. One should use extreme care in using home remedies, like hair spray as a stain remover. While the propellant may “blow through” stain particles, the residual of lacquer often found in hair spray may create even greater problems for removal.

If you must do emergency spot removal for a spill such as mustard or red wine…. Use club soda or purified water and a clean white towel… Do not use tap water and paper towels which contain chlorine and bleach and can remove color from fabrics. Dab lightly do not rub…

If a problem occurs in dry-cleaning who is at fault?

Dry cleaners who hold special credentials such as certified professional dry cleaner, have solid working knowledge of fabrics, chemical usage and the dry-cleaning process. They also are aware of manufacturers who repeatedly issue to the market textiles which are failure prone in wearing and or cleaning. The ifi, international fabricare institute, the premier association for launders and dry cleaners maintains an extensive data base accessible by your cleaner of items sent to them analysis of problems which have occurred. Computer access of this information and related articles is available at the cleaners. We may decline cleaning an item based on our knowledge of preexisting problems. The cleaners has direct access to most manufacturers and importers and can contact them for clarity on the cleaning process. Publications are periodically issued to members of ifi regarding these items.

Customers often believe that if an item fails in the cleaning process that, because "it was fine when I bought it, it was fine when I wore it, and was fine before I brought it to the cleaners, so the problem must have been caused by the cleaner".

Garments sent to analysis for failure problems are classified into 3 categories of fault. 1) the manufacturer, 2) the customer, 3) the cleaner. In 1999 garments seen for analysis of problems attributed cause of those problems: 68 % to manufacturer, 23 % to the consumer and 9 % to the cleaner. When it is determined that the cause of the problem rests with the manufacturer the customer should return the item to the retailer for exchange or refund. When the cause is determined to be with the cleaners, generally the cleaners will use industry standards, established by ifi in settling a claim. Type of garment, age, and life expectance of use are several factors used in determining fair settlement.